Zopa Bank delivers £65 million profit in 2025 cementing its position in everyday banking
Third full year of profitability follows launches of flagship current account and Investments product
· Zopa Bank achieved £65 million underlying PBT in 2025, up from £34.2 million in 2024
· Total revenue increases 24% to £377.1 million
· Gross loans on balance sheet up 23% to £3.8bn
· Deposit base up 17% to £6.4 billion
· Cost-to-income ratio falls further to 34.8% due to continuous efficiency drive accelerated by technology and the use of AI
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London, 19th March 2025 – Zopa, the British digital bank pioneer with just under 2 million customers, today reports its third full year of profitability.
Doubling profit before tax to £65 million for the financial year ending 31 December 2025, excluding SBT and one-off items, the milestone underscores Zopa Bank’s remarkable trajectory since launching in 2020.*
Zopa’s customer base grew to 1.7 million in 2025 across savings, lending and everyday banking, onboarding more than half a million gross new customers during the year.
As a result, Zopa scaled revenue in line with customer growth with total revenue increasing 24% to £377.1 million in 2025 and total operating income climbing 21% to £359.6 million.
Over the period, the bank’s deposit base grew 17% to £6.4 billion, while gross loans on balance sheet surged 23% to£3.8bn. An ongoing focus on cost efficiency meant that Zopa continued to deliver a category leading cost-to-income ratio of 34.8% through this period of growth.
This model has enabled Zopa to reinvest profits at scale and maintain its position as a UK financial services leader in customer satisfaction, delivering a market-leading NPS of 75. As a result, more customers chose Zopa for multiple financial products, with over one in four now holding more than one product.
Jaidev Janardana, CEO at Zopa Bank said: “2025 was another landmark year for Zopa as we expanded into everyday banking. We grew our customer base to 1.7 million, supported by strong growth across all products and from our expansion into current accounts and Investments. Our performance drove 24% revenue growth, with Zopa doubling its profit before tax despite a challenging UK economic environment.“Unlike much of the industry, we continue to place significant emphasis on rewarding loyalty, and the deepening of customer relationships has been the strongest indicator of our progress towards establishing the Home of Money, a place that makes customers feel at home with their finances.”
Rated #1 by MoneySavingExpert for cashback, perks and regular savings, Zopa launched its flagship bank account,Biscuit, in June 2025. It quickly became the UK’s best free current account for everyday value**, attracting hundreds of thousands in customers in less than a year.
Building on this momentum, Zopa subsequently entered the investments market to help the 15 million Brits holding excess cash grow their money with confidence — and continues to innovate at pace.
Zopa’s AI Assistant will soon enable customers to split receipts and settle invoices in seconds, simply by uploading a photo and using their voice. The Zopa app will serve as a smart financial control hub, enabling customers to move money to and from any bank account — including those held outside Zopa — all from a single screen.
One of the UK’s highest-rated and most celebrated financial brands, Zopa has won more than 10 British Bank Awards, holds a 4.6/5 rating on Trustpilot, and consistently receives among the highest customer satisfaction scores in the industry.
Recently name-checked by Chancellor Rachel Reeves as one of the UK’s fastest-growing companies, Zopa was also recognised as the UK’s most loved bank in the 2025 Most Loved Workplaces ranking.
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Notes to editors
*Zopa Bank has provided £7.9 million for potential redress for car finance customers based on current proposals from the FCA. Separately, Share Based Payments, which are non-cash and do not impact capital, amounted to £12.2m for Zopa Bank in 2025. After factoring in these costs Statutory PBT was £44.9m, compared to £31.6m in 2024.
**See detailed methodology of Biscuit’s value here https://www.zopa.com/
Zopa Bank’s Total Operating Income increased 21% to £359.6 million while its Total Revenue increased 24% to £377.1 million. Total Revenue is defined as total net interest income, fee and commission income, net interest income on swaps and other operating income.
Zopa Bank’s Profit After Tax (PAT) was £33.4 million.
At Zopa Group level, excluding share-based payments and motor finance redress costs, the company achieved PBT of £62.9 million for the financial year ending 31 December 2025. Factoring in these costs, statutory PBT was £42.6 million, up from £28.8 million on the same basis, in the year prior. Profit After Tax for the financial year ending 31 December 2025 was £32.1 million, up from £19.0 million the year before. Total Operating Income of Zopa Group increased to £359.5 million, up 20% year-on-year.
The difference between Zopa Bank and Zopa Group financial results is mainly due to intercompany transactions that were eliminated at the Zopa Group consolidated financial statements.
Zopa Group PLC is the financial holding company of Zopa Bank Limited. In December 2021, Zopa Group PLC became regulated by the Prudential Regulation Authority (PRA) as a financial holding company of Zopa Bank Limited (‘the Bank’ or ‘Zopa Bank’). The Bank is a public interest entity, authorised by the PRA and regulated by the Financial Conduct Authority (FCA) and the PRA.
Links to the 2025 audited annual reports can be found here https://www.zopa.com/
About Zopa Bank
Founded in 2020 with a full banking licence and backed by some of Silicon Valley’s most iconic investors, digital bank Zopa is building the "Home of Money".
This is a place where financial products deliver good value and managing money is made effortless; deep and long-lasting relationships mean customers are left confident about their choices.
One of the UK’s highest rated and most celebrated financial brands, Zopa has been recognised with over 10 British Bank Awards, holds a Trustpilot rating of 4.6/5, and has one of the highest customer satisfaction scores in the industry.
Zopa Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
