The New Consumer Duty: July 2024 and Beyond – Webinar with KPMG

The Consumer Duty has significantly transformed the financial services landscape, requiring firms to elevate their conduct standards for retail customers. This webinar will explore the progress made so far and outline the path forward to ensure compliance and achieve good customer outcomes.

Key Discussion Points:

• • Introduction to the Duty and regulatory expectations (4 outcomes and cross-cutting rules)
  • Progress and expectations by July 2024 (including Board assessment, evidential framework, open and closed book reviews, and culture)

• Continued areas of focus beyond July 2024 (leveraging data and technology to embed the Duty)

Katie Paton – Director, People and Change:

Katie is a highly experienced Director who has more than 25 years’ experience in leading enterprise wide transformations which have strengthened customer focus, reduced costs, enhanced digital capability, developed more purposeful organisations and and met changing regulatory expectations. Specialist in organisational development and cultural change, with extensive experience in providing clients with the key tools to address critical capability gaps, build the skills of leaders and embed operational, behavioural and cultural change.

Mita Dave, Partner, Regulatory and Risk Advisory:

Mita has over 25 years’ FS regulatory and compliance experience as both an industry practitioner and professional adviser. She is the lead partner on Consumer Duty and has worked with a range of banking clients on their consumer duty programmes over the past 18 months. She has a breadth of experience and good practice on Consumer Duty. Most recently (Feb2024) she chaired the industry Consumer Duty event with the FCA, (Executive Director, Consumers and Competition).